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Privacy Policy

At Diamond Shine Window Cleaning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

**1. Information We Collect**

1.1. Personal Information: When you use our services or interact with our website, we may collect personal information such as your name, contact information, address, payment details, and any other information you provide to us.

1.2. Usage Information: We may also collect non-personal information about your use of our services and website, such as IP addresses, browser type, operating system, and browsing patterns.

**2. How We Use Your Information**

2.1. Providing Services: We use your personal information to deliver the window cleaning services you request, schedule appointments, process payments, and communicate with you about your service bookings.

2.2. Improving Services: We may use usage information to analyze trends, improve our services, customize your experience, and optimize our website's performance.

2.3. Marketing Communications: With your consent, we may send you promotional emails or newsletters about our services, special offers, and updates. You can opt out of receiving marketing communications at any time.

**3. Information Sharing**

3.1. We do not sell, trade, or rent your personal information to third parties without your consent, except as required by law or in connection with the provision of our services (e.g., sharing your address with our cleaning staff).

3.2. We may disclose your information to trusted third-party service providers who assist us in operating our business, such as payment processors, IT support providers, and marketing agencies. These third parties are bound by confidentiality agreements and are only authorized to use your information to provide services to us.

**4. Data Security**

4.1. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.2. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

**5. Cookies and Tracking Technologies**

5.1. Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences. You can adjust your browser settings to disable cookies or alert you when cookies are being used.

**6. Your Rights**

6.1. You have the right to access, update, or delete your personal information held by us. You may also request that we restrict the processing of your data or object to certain uses of your information.

6.2. To exercise your rights or make inquiries about your personal information, please contact us using the information provided at the end of this Privacy Policy.

**7. Children's Privacy**

7.1. Our services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children, and if we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

**8. Changes to Privacy Policy**

8.1. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage you to review this Privacy Policy periodically.

**9. Contact Us**

9.1. If you have any questions, concerns, or complaints regarding our Privacy Policy or data practices, please contact us at 517-375-3467.

By using our services or interacting with our website, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Diamond Shine Window Cleaning with your window cleaning needs.

Terms of Service

Welcome to our website! These terms and conditions outline the rules and regulations for the use of our window cleaning service's website.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use our website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and any or all Agreements: "Client," "You," and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company," "Ourselves," "We," "Our," and "Us," refers to our Company. "Party," "Parties," or "Us," refers to both the Client and ourselves, or either the Client or ourselves.

**1. Services**

1.1. We provide professional window cleaning services as described on our website.

1.2. We strive to deliver high-quality services, but we cannot guarantee the removal of all stains or the absence of potential risks associated with the cleaning process.

1.3. The scheduling of services will be agreed upon between you and our company. We will make every effort to accommodate your preferred dates and times.

**2. Payment**

2.1. Payment for our services is due upon completion of the cleaning unless otherwise agreed upon in writing.

2.2. We accept payment by cash, credit card, or other agreed-upon methods.

2.3. Invoices not paid within the specified time frame may incur late fees or interest charges.

**3. Cancellations and Rescheduling**

3.1. You may cancel or reschedule your cleaning appointment by providing us with reasonable notice. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

3.2. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as weather conditions or equipment malfunctions. In such cases, we will make every effort to notify you in advance and reschedule the appointment at a convenient time.

**4. Liability**

4.1. While we take all necessary precautions to ensure the safety of our staff and your property during the cleaning process, we cannot be held liable for any damages or injuries that occur during the provision of our services.

4.2. We recommend that you remove any fragile or valuable items from the vicinity of the windows being cleaned to minimize the risk of damage.

**5. Privacy Policy**

5.1. We respect your privacy and are committed to protecting any personal information you provide to us. Our Privacy Policy outlines how we collect, use, and safeguard your information.

**6. Intellectual Property**

6.1. All content, including but not limited to logos, text, images, and videos, on this website is the property of our company and is protected by copyright laws. You may not reproduce, distribute, or modify any content without our express written permission.

**7. Changes to Terms**

7.1. We reserve the right to modify these Terms of Service at any time without prior notice. By continuing to use our website and services after any changes are made, you agree to be bound by the revised terms.

**8. Governing Law**

8.1. These Terms of Service are governed by and construed in accordance with the laws of Michigan, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If you have any questions or concerns about these Terms of Service, please contact us at 517-375-3467. Thank you for choosing our window cleaning services!

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